We are here to help
For inquiries regarding orders, sizing, shipping, or returns, email us at administracion@valkrym.com.
Hours: 9:00 to 20:00, Monday to Friday. [PENDING: time zone and holidays].
If your inquiry relates to an order, please include the order number and the email address used for the purchase. Do not send full credit card details or passwords.
Frequently asked questions
How much does shipping cost?
Standard shipping is free for orders of €75 or more. For orders under €75, it costs €4. [PENDING: destinations covered and threshold calculation after discounts].
Where do you ship to?
We ship to Spain, Portugal, England, Italy, France, Germany, Switzerland, the Netherlands, and Luxembourg. [PENDING: coverage for islands and special territories].
How long will my order take?
Preparation: 1 day. Estimated delivery: 2 days from dispatch. [PENDING: confirm if these are business days and if the timeframe is the same for all destinations].
How do I choose my size?
Check the product size guide. If you need assistance, write to us indicating the garment you are interested in.
How do I request a return?
Contact administracion@valkrym.com and provide your order number and the items you wish to return. The return is free of charge for the customer in accordance with the procedure we will provide. You have 30 days from receipt to request it. [PENDING: free procedure by destination].
Can I purchase as a business?
Yes. For inquiries regarding invoicing or professional purchases, contact administracion@valkrym.com. [PENDING: specify terms applicable to professional sales].